Return & Replacement Policy

📹 MANDATORY UNBOXING VIDEO POLICY

To ensure 100% transparency and protect buyers from courier damage, recording a continuous 360° unboxing video without cuts or pauses from unsealing the outer courier bag to inspecting the product is strictly mandatory for all replacement claims.

1. Damaged or Defective Items

If your package arrives physically damaged, defective, or missing accessories, submit your unboxing video to our WhatsApp helpline at +91 9961769530 within 48 hours of delivery. Once verified, a brand new replacement will be dispatched to your address free of charge.

2. Replacement Process

Upon verification of the unboxing video, our reverse logistics partner will arrange pickup of the damaged product. Replacement units are dispatched immediately following pickup confirmation.

3. Refund Policy

Refunds are processed in full for prepaid orders in case a replacement cannot be fulfilled due to stock unavailability. Refunds are credited back to the original source account (UPI / Bank Account / Card) within 3 to 5 business days.

4. Support Contact

For assistance with replacements or queries:

• WhatsApp Support: +91 9961769530
• Email Support: support@dropping.in